Refund Policy
This Refund Policy explains the circumstances under which „BEE FRIEND" Ltd ("we") issues refunds for purchases made through O2ODDS. Please read this policy carefully before making a purchase.
Digital products
Our products are digital software licenses delivered electronically. Under EU consumer protection law, the standard 14-day right of withdrawal for digital content is waived once you have expressly consented to immediate delivery and acknowledged that you lose that right. You will be asked to confirm this at checkout for each purchase.
Circumstances under which we refund
Non-delivery
If you complete a purchase and have not received your license and download links within 24 hours of payment confirmation — and our support team has been unable to deliver them upon request — you are entitled to a full refund.
Duplicate charge
If you were accidentally charged twice for the same purchase, we will refund the duplicate charge.
Technical incompatibility
If our software cannot be installed on any of the supported platforms listed on the product page (MT4, MT5, or cTrader) due to a defect on our side that we cannot resolve within 7 days of you reporting it, you are entitled to a refund.
Consumer rights under mandatory law
Where mandatory consumer protection law in your jurisdiction of residence grants you refund rights that go beyond this policy, those mandatory rights apply.
Circumstances under which we do not refund
Because our products are digital licenses granting immediate access to functional software, we do not issue refunds in the following circumstances:
- You changed your mind after purchase and after your license was activated;
- Your trading using the software resulted in losses;
- The software did not produce the trading performance you hoped for or expected;
- You did not read the product page, documentation, or these Terms carefully before purchasing;
- Your broker or trading platform imposes restrictions incompatible with the software's operation;
- You purchased the wrong tier and now want to switch (we can, however, credit the previous purchase towards an upgrade — contact support);
- The purchase was made more than 30 days ago (excluding cases required by mandatory law).
How to request a refund
To request a refund, send an email to support@o2odds.com including:
- Your full name and the email address used at purchase;
- The order reference and the product name;
- The reason for your refund request.
We aim to respond to refund requests within 3 business days.
How refunds are issued
Approved refunds are issued to the original payment method. Depending on your bank and the payment processor, funds typically appear back on your statement within 5–14 business days.
When we issue a refund, the associated software license is deactivated. You must uninstall the software from any platforms where you have installed it.
Chargebacks
If you experience an issue with your purchase, please contact us at support@o2odds.com first. We would rather resolve the issue than have you initiate a chargeback. Chargebacks that turn out to be unfounded may result in permanent license deactivation and are subject to the terms of your payment card agreement.
Contact
Refund questions: support@o2odds.com.