Privacy Policy
This Privacy Policy explains how „BEE FRIEND" Ltd ("we", "us") collects, uses, discloses, and protects personal information about visitors to our website and customers of our products. It applies to https://o2odds.com and any related services.
We are the data controller for personal information collected through our website. Our registered office is in Sofia, Bulgaria, and we are registered under company number BG205201094. Contact for privacy matters: support@o2odds.com.
Information we collect
Information you provide to us
- Account and purchase information: your name, email address, billing address, and payment card details (payment cards are handled by our payment processor and never stored on our servers).
- Contact form submissions: the name, email, and message content you provide when you write to us.
- Support communications: the content of any support tickets, emails, or chat messages you send us.
- Product usage: the trading account numbers you register your license against, for the purpose of enforcing license limits.
Information collected automatically
- Technical information: IP address, browser type and version, operating system, referring URL, and pages visited.
- Cookies and similar technologies: as described in our Cookies section below.
Legal bases for processing (GDPR)
If you are located in the European Economic Area (EEA), we rely on one or more of the following legal bases to process your personal information:
- Contract: to sell you a product, deliver it, and provide support (this covers account creation, order processing, license delivery).
- Legal obligation: to comply with tax, accounting, anti-fraud, and other applicable laws.
- Legitimate interests: to protect our website against fraud and abuse, to improve our products, and to communicate about matters directly relevant to your purchase.
- Consent: for optional marketing communications, if any. You may withdraw consent at any time.
How we use your information
- To process your purchase, deliver your license, and provide product support.
- To respond to your inquiries and communications.
- To send you transactional emails (order confirmations, license activations, security notifications).
- To detect, investigate, and prevent fraud or misuse.
- To meet legal, tax, and accounting obligations.
- To maintain and improve our website and products.
We do not sell your personal information. We do not use it for behavioural advertising.
Sharing your information
We share your personal information only in the following limited circumstances:
- Payment processors: our payment service provider receives the card and billing information you enter at checkout, in order to process your payment. They act as an independent controller for that data.
- Email service: to deliver transactional emails.
- Hosting provider: our web-hosting provider hosts the server on which the website runs.
- Professional advisers: our accountants and lawyers, subject to professional confidentiality obligations.
- Legal authorities: where required by law or legal process, or to protect our legal rights.
- Business transfers: in connection with a merger, acquisition, or sale of assets. If this happens we will notify affected customers.
International transfers
Personal information may be transferred to and processed in countries outside your country of residence, including outside the European Economic Area. When we transfer personal information outside the EEA, we rely on adequacy decisions, Standard Contractual Clauses, or other lawful transfer mechanisms.
Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, tax, or reporting requirements. Purchase and billing records are retained for the period required by Bulgarian tax and accounting law (typically 10 years). Support communications are retained for up to 3 years unless a longer period is required. You may request earlier deletion where legally permitted.
Your rights
Subject to applicable law, you have the right to:
- Access the personal information we hold about you;
- Request correction of inaccurate information;
- Request deletion of your personal information (subject to legal retention obligations);
- Object to or restrict our processing of your information;
- Receive your information in a portable format;
- Withdraw consent for consent-based processing;
- Lodge a complaint with a data protection authority. In Bulgaria this is the Commission for Personal Data Protection (cpdp.bg).
To exercise any of these rights, contact support@o2odds.com.
Cookies
We use a small number of cookies strictly necessary for the operation of the website (session, security). We do not use tracking cookies for third-party advertising. If we introduce any additional cookies in the future, we will update this policy and, where required, request your consent.
Security
We use industry-standard technical and organizational measures to protect your personal information — including TLS encryption for data in transit, hashing of authentication credentials, and access controls on internal systems. However, no method of transmission or storage is 100% secure. See our Security page for more.
Children
Our website and products are not directed at persons under 18. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with information, please contact us and we will delete it.
Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect any changes. Material changes will be communicated by email to customers where appropriate.
Contact
Privacy questions and requests may be sent to support@o2odds.com.